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- Deborah T.サンフランシスコ, アメリカ合衆国012019年4月10日
This center could improve if they wanted to. Their concerns aren't always about the children. They stay over ratio and the management team is more concerned with the computer than the children. They put on a show but they don't treat the teachers right either, they are overwhelmed and over worked. If they put in for vacation time they may find their pay cut or they may not have a job to return to. People be careful where you allow your children to be, and who has their best interest at heart.
Helpful 0Thanks 0Love this 0Oh no 0 - Anthony S.Harrisburg, アメリカ合衆国1693011572015年4月21日更新されたレビュー
This update deeply saddens me, because nearly everything that I loved about Bright Ideas when I first brought my daughter to them nearly 2 years ago, has been overshadowed by recent staff changes and incidents that have been handled extremely poorly by the newest director. Here is the story.
On Friday, April 17th, while the teacher in my daughter's classroom was aiding other children in getting ready for nap, another student (3 year old) was able to acquire scissors (independently) and cut my daughter's hair to the point where it needed some significant fixing by a hairdresser.
Honestly, yes, I am pissed about my daughter's beautiful ringlets being mercilessly chopped-off by another child; but this pales in comparison to the extreme safety concerns that this situation presented. Honestly, had the director simply contacted me, apologized, and offered to pay for the haircut to fix my daughter's hair, this would have been the end of it. Unfortunately, she has handle it so incredibly poorly that I feel compelled to take action against her and the center to the fullest of my abilities.
First, nobody at the daycare has any idea how my daughter's hair got cut. At first, my wife was told that the director was in the classroom, next we were told that she wasn't. At first, 'a child' brought the teacher a 'clump of [my daughter's] hair', next story it was my daughter, next story it was another kid. So first, nobody has their story straight, which leads me to believe that they are covering something up, or literally have no idea how a 3 year old acquired scissors and was able to be unsupervised for a period of time long enough to cut another 3 year old's hair. I don't know which is more concerning?
Second, the director has taken ZERO initiative to resolve this problem. She seems far too considered with chatting-up all of the parents in order to be liked, and less concerned with handling serious issues. She has repeatedly brushed this incident off as 'kids will be kids'. In the past, whenever my daughter has been accidentally kicked, hit, or bitten I have had no problems with it because, yes, kids will be kids -- it happens. But when harm comes to my daughter due to teacher / daycare negligence, that is a WHOLE DIFFERENT MATTER. Brushing-off my feeling and my wife feelings (seemingly) as a way to invalidate them is completely unacceptable and appalling.
Yes, it was only hair; but what if instead of playing 'hairdresser', the other child wanted to play doctor? What if the other child had missed and cut my daughter's ear, poked-out her eye, or done other permanent damage? Yes, these are 'what-if scenarios'; but they are entirely real scenarios that could have happened due to the daycare not doing their job. I entrust them every day with the thing that is most important to me, and if they cannot even be respectful of that and speak to me like a human being without lying and fabricating stories, then in return, I can no longer trust them or respect them.
Third, when I called to speak to the director about it, she quickly snapped at me to inform me that she 'wasn't in the room' and so I 'needed to speak with the teacher'. She had ZERO desire to address the situation, even though (allegedly) the first story identified her as being in the classroom during the incident. Sounds like someone is covering their own butt?
Unfortunately, based on the actions of this current director, and the general trend of where I believe this center to be headed, I can no longer fully recommend / endorse Bright Ideas as a place to bring your child. I still urge you to consider it as an option, but I am so disgusted with the way this VERY SIMPLE situation has been handled, that I will likely be removing my daughter from the center in the near future, as well as actively and publicly letting as many people know about this story as possible.
You would think that with all of this going on, the owner / the director would have contacted me directly to offer an apology, or at least the truth of what happened. Even if they called me and had said, 'I am so sorry, but I have no idea how this happened' -- that would have been better than spinning the endless lies that I have heard over the last two days. Just ridiculous.Helpful 4Thanks 0Love this 0Oh no 02014年3月27日以前のレビューFor those of you who have followed my many reviews, I am sure that you have come to realize that I am an incredibly picky person. Furthermore, that I only reserve a 5-star rating for companies, restaurants, and businesses that truly deserve it. My daughter has been attending Bright Ideas Enrichment Center in Cordova since November of 2013, and I couldn't be any happier with her progress, or with the overall experience I have had with Bright Ideas.
After two far-less-than-stellar experiences at two other local day-cares, I began my search for one that would meet my high standards. Honestly, when I say 'high standards', I don't necessarily think that they are unreasonable. I am simply looking for a place that I feel safe leaving my child, a place where she will continually learn and grow, and do so around teachers and staff that I respect and trust. I don't want my child watching TV for 8 hours, I don't want my child eating cheap and processed foods all of the time, and I can't respect a teacher that is always on her cell phone texting or playing a game when they should be caring for my child and the several other children present.
Curriculum / Learning: 5 / 5 -- Since Day-1, my daughter immediately showed improvement in several key areas of learning. She began talking more, using new words, performing new actions, and actually surprising us with some of the knowledge that she learned at school. It is truly a joy to pick her up every day and for her to identify a new animal, a new color, or something else she hasn't picked-up at home.
Meal-Time: 5 / 5 -- Another thing that I am incredibly pleased with, are the meals that are served. Not every meal is a homemade delicacy, but they offer the kids a lot of fresh, homemade options. I do all of the cooking in my house, and am very conscious about providing my family with delicious, wholesome, and homemade meals. Bright Ideas seems to share that value with me, and I greatly appreciate it.
Policies: 5 / 5 -- Bright Ideas is the very first day care that if my daughter misses a few days because she is sick, or because we went on vacation, they discount the rate. Most day cares do that annoying 1-week vacation crap that you only get when you have been there for one year. I appreciate the fact that Bright Ideas understands the importance of operating in a way that proves they aren't simply there to take your money -- that they understand that we, as consumers, have a choice when it comes to choosing a day care company that is right for us.
I will say that the only issue I have ever had, was when my bank changed my credit card number due to the Target fraud issue, and I was on Auto Pay with Bright Ideas. Unfortunately, I totally forgot that I was on Auto Pay, and they tried charging the cancelled card. They then charged me some crap-fee for the declined card. Damn Target...
Teachers: 5 / 5 -- I have never had an issue with any of the teachers at any point. In past experiences, I have seen and heard it all. From watching a teacher through the classroom window for 18 minutes as she played some game on her phone, or texted; to teachers lying to me about the stupidest things. I have always been treated with respect, and always feel as if my daughter is well sought-after.
Cost: 5 / 5 -- Comparatively, to other day cares in the area, Bright Ideas offers affordable and competitive rates.
Facilities: 3 / 5 -- This is the only 'ding' on Bright Ideas. They are not the shiny, new center that some other places boast to be, but their facility is adequate, safe, and well-kept.
Final Thoughts: It is wonderful to pick up a smiling child at the end of the day, who had a wonderful time with her teacher, and a positive educational experience. Compare this to other day cares I have had the unfortunate pleasure of enduring where I would pick up an evidently upset child, with undocumented injuries, and a constant daily lecturing about her behavior from a teacher that spent more time on her phone than watching / teaching the children. I couldn't be any more pleased with Bright Ideas, and strongly suggest that you stop by to check them out. - Carrie G.DeKalb, アメリカ合衆国212019年11月6日
I love the family atmosphere. Miss Jessica has taken over as director and has done a tremendous job! We could not be more happy about sending our grandson. He loves his school and his teacher. He is in the pre-K program and is doing great! Keep up the great job!
Helpful 0Thanks 0Love this 0Oh no 0 - Lisa S.Cordova, アメリカ合衆国16842017年12月17日
When I first toured this facility while pregnant with my first child, I was impressed with the infant teacher, which was ultimately the reason we chose to enroll our son there. After nearly two years (and another child later), we had endured nearly 6 different directors, multiple incidents that were NEVER documented, and ultimately a "situation" involving our child that resulted in the same teacher we were so impressed with being fired (aka....the facility cleaning house of the most qualified to hire minimum wage hires and getting rid of the ONLY people who had business caring for young ones...). The director was a JOKE! She would literally hide the two weeks I put in our "notice" and wouldn't even entertain a conversation with me. The best thing we ever did was leave...
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