Rembrandt Hotel

I sent my mother to The Rembrandt for a few days whilst her home was being renovated. I booked five days and paid in advance and placed my card on the room for incidentals.

During her third evening, an invoice was slipped under her door at 8pm demanding immediate payment.

Confused, my mother called reception and was told, "Well, given how polite you are and all of the niceties that you have shown our staff, we just have to make sure you can actually pay." Needless to say, this only further confused my mother.

After hearing this from my mother, I called reception myself to settle the bill, despite there being two additional days left of her stay.

I was told that it is The Rembrandt's policy to process payment when the incidentals reach £150. I said that is fine, considering the sum is not even 10% of what I paid for her stay. I asked what is the point of having a card on the room if staff was going to harass clients for payment in the middle of the evening?

I then asked where I could find this policy on their website or Terms and Conditions. Reception was vague and did not provide a link. Moreover, my mother was not made aware of such a rule during check-in.

My mother is a kind and quiet person. This incident has deeply embarrassed her. I am so incensed that I will never give this hotel our patronage again.

Moreover, The Rembrandt Hotel is a little dated and its rooms are small. At best, it is a 3-star hotel.

Old hotel representing itself as Upscale resort. It's rooms are old and small. Mattress is hard and uncomfortable. Staff does everything but offer a way out. If you reserve a room here you are stuck.

The lock broke on our door and for an hour they couldn't get us back in.

With all the hotels in London don't waste your money staying here.

It saddens me to leave this rating. We have stayed at the Rembrandt each year for the past five years. Based upon declining service we will not likely return. It seems the cost increases while the quality and service decreases. Our most recent stay this month was disappointing. The bed in our room was placed in an area that only allowed seven inches of space to get to the head of the bed while navigating a frame picture on the wall approx 2-3 foot inches deep. When we asked about this, we received a stare and a statement that they did would pass our feedback it along, but to offer to correct the issue. We ended up crawling in and out from the foot of the bed. In addition, when we arrived early in the am after a long flight from the US we were told that if our room was ready, we would not be allowed to access it without paying a £50 fee before check in time. Okay fair enough, but seriously? Our rate did include a nice breakfast, but if we wanted a coffee or tea upon arrival, that too would be an additional fee. It seems occupying a room that was already ready or having a cup of tea would be small inexpensive gestures that would go a long way with your guests.

we stayed here 2 nights on a short trip to london. the hotel staff was extremely kind and helpful when we had questions. we walked all around london while we were here and felt this location was an excellent spot to stay. it felt like one of the safest locations to stay, if not the safest. we never once felt unsafe or uneasy here. it is in a nicer part of london that's within walking distance of many major attractions, train stations, and bus stops. i would definitely recommend this hotel, and even stay again on possible future visits!

A great hotel. Great breakfast, central London location. A great staff too. Book it

My good friend who travels to London several times a year highly recommended the Rembrandt. I booked on the Sarova website, and a week later my friend forwarded me an offer for a winter sale price reduction of 25%. I had prepaid for the room, so I didn't expect monetary compensation, but when I called the hotel to ask if any accommodation could be made, the rep in reservations just kept repeating "No change can be made to an existing reservation". That wasn't my point at all...but I was only met with stony silence. That left me feeling misunderstood.
We arrived from America at around 10 am on arrival day. We understood our room might not be ready and did not expect to check in at that time. However, the desk person said "Your room is ready, but if you want to check in now there will be a fee of £50." That's outrageous, the room is either ready or it isn't. It was a quiet morning, the lobby was empty save for three employees with their hands folded in front of them. This is not hospitality. After a night on an airplane, it felt like I was being taunted.
The heat didn't work in our room, and it was cold in late November. The front desk sent a standing electrical radiator, but it was cumbersome and took up a third of the available floor space in the room. The next morning at 8 the desk called the room and asked if the electrician could come to fix the wiring...now. We got dressed quickly. The repair took an hour because the repairman needed to get a part. Apparently another room in the same line as our room also had the same problem that day.
The location of the Rembrandt is very convenient to three major subway lines. The staff were very helpful. I am grateful to the concierge for taking care of a gnarly problem promptly and efficiently. But the hotel itself was a little run-down and the policies of the umbrella company, Sarova, are nickel-and-dime

I stayed here 5 nights on a deal through British Airways. It was a great value for the price we paid and location of the hotel.

The Rembrandt was solid. Everything was clean and tidy, though the aesthetic is a little dated, especially the couches in the lobby. The hotel bar is comfy but also a little dated. The snacks that come with pre-dinner drinks were a nice touch, though, and they make a good Pimm's Cup.

The breakfast each morning was definitely comprehensive, though sometimes the bread was hard or some of the meats were a little greasy. Still, you could definitely find something to eat each morning.

You have to pay to use the gym next store, the equivalent of about $10 per person per day. Too bad that price can't be brought down a little.

I would stay here again, especially given its proximity to the Tube and the neighborhood surrounding it.

We stayed at this hotel spring 2017. We chose this hotel for their larger rooms because we were traveling with our two kids and the hotel did not disappoint.

We had a room with a king size bed plus a fold out couch. This was so wonderful for our family of four. Plus the bathroom was a very nice size. We were very comfortable.

Yes, the hotel isn't fancy or outdated, but it is clean and the service is great (except in the bar). I would say in many ways they go above and beyond in terms of service, got us a very reasonable ride to airport and I had a package shipped and they were great about receiving it and communicating about it.

It is in a very convenient location by the natural history museum, close to the tube and restaurants, and close to bus lines and easy to catch a taxi outside.

I booked via Expedia and got some great benefits by doing that.

I would definitely comeback and I'm the type who usually stays in a name brand hotel.

I would definitely stay here again. The location was great, right around the corner from the tube and within walking distance of a number of sites. Comfy room with all the amenities. Nice big tub which I loved.
Loved the free cell phone use as well. Such a nice touch. And the included buffet breakfast had choices for every taste in a lovely dining room.

We had a family reunion planned to travel from the US to London and had to cancel because we came down with covid. We contacted the Rembrandt by email and phone a couple of weeks before our arrival and they would not refund our money which was over $1200. We had booked through Booking.com who cancelled our three other destinations and refunded our money, but they said we had to get the Rembrandts permission to obtain a refund because we had chosen a pay ahead option which was the lowest price and did not realize that it did say no refunds. All other properties cancelled and repaid our funds due to illness. Jose Vasquez of Sarova Hotels was of no help. This was so surprising at this time of covid that this property/company offers no flexibility. BEWARE!