Totally Driven

Totally driven were fine for the pick up in London at 6pm, they were on time and courteous. But for a 2am pick up in the middle of the countryside they were appalling. I got a phone call at 1am saying that the driver might be a little delayed. Finally, after I had called up several times to find out what was going on, we were told at 3am that no one was coming for us and that we had to make our own alternative arrangements to get home. They totally let us down for the return and are not reliable.

Driver was prompt, courteous, and and friendly. The drive was comfortable and and quick. This was an excellent experience and I would use this company again any time I need transport between UK airports and cruise ship terminals.

We contracted with Totally Driven for transport from our London hotel in Kensington to Harwich in order to board our cruise ship. The trip was horrible.
1. The driver was late - evidently he was parked up the street from the hotel and the hotel's concierge noticed him sitting in his unmarked cab.
2. During our trip through London and on the A12, he was constantly on his mobile phone (it is illegal to be on a hand's free phone while driving in England)
3. He put both my wife and me in danger by suddenly pulling off to the shoulder of the A12 highway, backing up for at least 200 yards and then taking the ramp to some side road. He said that he missed the turn.
4. Once off the A12 he was completely lost and we had to insist that he pull over for directions. This happened three times.
5. The only GPS he had was on his cell phone (which frequently had no signal) and because he had to look up directions on it made for an even more dangerous ride.

During our cruise, we responded to a Totally Driven questionnaire regarding our experience with their service. In a series of emails we advised them of the above experience and indicated that we felt Totally Driven was responsible, and we should receive some sort of compensation. Their response was:

Drivers and vehicles are licensed by Transport for London's Public Carriage Office. It is on the basis of these licenses that they are recruited. They are self employed and work according to the rules and procedures that we detail, sometimes however they fail to follow those guidelines.

An investigation into this order has been initiated, and the driver has been summoned to the office to explain his actions.

In a sub sequent email they offered us a £20.00 credit for future rides with their company (as if we would ever take a chance with them again!)

We believe that Totally Driven is responsible for the actions of their drivers and warn fellow travelers not to deal with this irresponsible and uncaring company.